Refund policy
We want you to love your Anna Seed Art order. If something is not right, you can ask for a return within 30 days of receiving your item.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item has a major fault, you can choose a refund or a replacement. Nothing in this policy limits those rights.
How to return an item
- Email us at anna@annaseedart.com within 30 days of receiving your item.
- Items must be unused, in the condition you received them, and in their original packaging.
- Include your order number or another proof of purchase.
- Wait for our reply before you send anything back. We cannot accept items sent without an approved return.
If we approve your return, we will send you a return shipping label and instructions. Returns go to:
Anna Seed Art
1/65 James St
Fawkner VIC 3060
Australia
Damaged, faulty or wrong items
Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, email us at anna@annaseedart.com as soon as you can. Include your order number and, if possible, a photo. We will make it right.
Items we cannot return
- Custom or personalised orders
- Digital downloads
- Gift cards
- Sale items
This does not apply to damaged, faulty or wrong items.
Exchanges
The fastest way to get the item you want is to return the item you have. Once we accept the return, place a new order for the item you want.
Refunds
We will email you when we have received and checked your return, and tell you if the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few more days to show the refund.
If more than 15 business days have passed since we approved your return, please email us at anna@annaseedart.com.