Cancellation policy

Some items in our store are sold as a subscription or a pre-order. This policy explains how you can change or cancel these purchases.

Subscriptions

A subscription, such as The Whimsy Way, sends you repeat deliveries based on the length and frequency you choose. We store your payment details securely and charge you for each delivery, unless you choose to pay in advance.

Some subscriptions renew automatically at the end of their term. You can change or cancel a subscription at any time, so that no further payments are taken. Use the link in your order confirmation email to manage your subscription, or email us at anna@annaseedart.com.

Pre-orders

A pre-order is a product that is not in stock yet. We may take no payment or a part payment at checkout, store your payment method, and charge the full or remaining amount when we send your order.

You can cancel a pre-order that we have not sent yet. Once we have sent it, you cannot cancel the order, but you can ask for a refund. See our Refund policy for returns and refunds.